In essence, technical support officers are responsible for ensuring the smooth running of computer systems and ensuring users get maximum benefits from them. Tasks vary depending on the size and structure of the organization, but may include.
Installing and configuring computer hardware ,operating systems and applications. monitoring and maintaining computer systems and networks. talking staff/clients through a series of actions, either face to face or over the telephone. troubleshooting system and network problems and diagnosing and solving hardware/software faults. replacing parts as required. providing support, including procedural documentation, diagrams and written instructions to repair a fault or set up a system. supporting the roll-out of new applications Remote Support.